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Shipping and Payment

 

 

Shipping and Payment

The Online Store is an online store owned by Nordic Decor. The items available from the Online Store are the products of the current selection.

Ordering and registering

When making an order, the you need to provide your contact information containing at least: name, address/delivery address (P.O. box is not accepted), telephone number and e-mail address. Registering with the Online Store requires a functioning email address. The email address you use to create an account will later be used as the username in the Online Store. Customers placing an order in the Online Store shall be at least 18 years old. 

After placing your order in the Online Store, a confirmation of the order will be sent to your email.

Delivery times and prices

www.pentik.nl delivers only to the Netherlands.  www.pentik.com delivers to other countries. Please visit pentik.com for further details about deliveries to other countriers.

Delivery cost is 10EUR per parcel within the Netherlands. For orders over 150EUR home delivery is free.

In an exceptional situation in which an item cannot be delivered, we will notify the customer of the circumstances as soon as possible. Delivery time depends on the availability of the products and might be longer during sale campaings.  The maximum size of the parcel is 120 cm x 60 cm x 60 cm and the maximum weight is 31,5 kg.

Home delivery, by POST NL To The Doorstep:

Post NL informs and agrees on delivery to the address provided by the customer. 

Changing or cancelling your order


Please contact our customer service by telephone. Please notice, that  fabrics sold by meter are tailor-made products and are not returnable.
Our Online Store customer service is open from Monday to Friday from 11:00 am to 6:00 pm, Saturdays 11-17 and Sundays 12-16
Email : pentikwebshop@nordicdecor.nl

Telephone +31 (0)30 7371275

Methods of payment

The product price is the price displayed on the website at the time of ordering. If the product price is reduced after the placement of the order, the difference of the prices shall not be refunded. The prices of the products will remain in force for the time being or for the duration specifically mentioned in the applicable product information. Nordic Decor reserves the right to adjust the prices of its products. All prices are in euros and contain value added tax, but not delivery costs. The sum payable for the order is defined by the prices in force at the time the order is made. Nordic Decor reserves the right to change the prices. 

We accept online banking as methods of payment. Your payment is charged at the end of the ordering process. We do not store your card details. After payment in the Online Store, a confirmation of the order will be sent to your email. 

EMS

EMS acts as an implementer of the payment handling service and as a Payment Service Provider. EMS will be shown as the recipient in the invoice and EMS will forward the payment to the merchant. EMS is an authorized Payment Institution.

Apollo Building, Herikerbergweg 25, 1101 CN Amsterdam, The Netherlands| | KvK 34.226.533 | PO 22764, 1100 DG Amsterdam

Netbanks

EMS) provides netbank related payment transfer services in co-operation with Dutch banks. For consumer the service works exactly the same way as traditional web payments.

Return policy
You have the right to return or exchange any products ordered from the Online Store within 14 days of the delivery. You will receive a pre-filled return form with your delivery. Fill in the return form and enclose it in the return shipment. The returned products must be unused and in their original packaging. We will not pay for the return shipment costs. 

Return address:
Nordic Decor 
Oudkerkhof 38
3512GL UTRECHT
The Netherlands
Email: pentikwebshop@nordicdecor.nl

See below for more details about the Online Store and the FAQ. Please also read the terms and conditions of use.

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